RIDESHARE SAFETY TIPS
Share Your Trip
When traveling alone, especially at night, always share your trip with others. It’s the easiest and quickest way to let someone track your whereabouts in case something happens during your ride. The person you share your trip with will get a notification on their phone and be able to follow along via GPS. To do so, hit the “Share trip status” option with Uber and “Share ride details” with Lyft.
Give Feedback
This is an often-overlooked part of rideshare safety, but an important step to take once your ride is complete. Post-trip, make sure to rate your driver and leave helpful feedback so you can keep good drivers on the road and bad ones off.
Keep Your Personal Info Confidential
There’s no harm in exchanging pleasantries with your driver, but avoid giving him or her any personal information, like how long you’re traveling, where you live, your phone number, or any other contact information.
Request Your Ride While Inside
If
you can, request your ride while indoors to avoid lingering outside too long
with your phone out, which may attract thieves or pickpockets.
Confirm Your Driver and Car BEFORE You Get In.
Always ask a driver for YOUR name before you get in the car instead of saying your name first. This way, you can be 100 percent sure that person is your driver. There are some reported cases of scammers posing as rideshare drivers, so always confirm the license plate and name of your driver before getting in, and check their appearance against the photo in the app. And, if you’re getting picked up in a popular area this will also avoid accidentally taking someone else’s ride.
Wear Your Seatbelt
Just because you’re in someone else’s car or riding in the
back seat doesn’t mean you’re at less a risk of being in an accident. Always
buckle up—drivers appreciate it. Under Uber’s description of “Your Rating” you’ll
find that wearing your seatbelt is listed as an item that helps your passenger
rating.
Sit in the Back Seat
If you’re traveling alone, always choose the back seat.
According to Dave Sutton, spokesperson for Who’s Driving You?, a public safety
campaign from the Taxicab, Limousine & Paratransit Association that
promotes for-hire vehicle safety, “Many of the incidents that we’ve seen … have
happened to passengers riding up front.”
Check our Driver's Rating
Both Uber and Lyft allow passengers to rate drivers on a
scale of one to five Always double-check that your driver has prior experience
and a rating as close to 5.0 as possible (over 4.8 is generally pretty good).
Uber and Lyft may deactivate drivers whose ratings fall below a certain
standard.
Never Pay Cash
A driver should never ask you to pay cash for your ride.
Both Uber and Lyft give you an option to tip through the app after your trip,
so there’s no need to have your wallet out during rideshare.
Know Your Surroundings
If you’re in an unfamiliar city or area, make sure to track your route on your own maps app to ensure the driver is following the correct route. If you’re getting picked up from the airport, be sure to follow the prompted instructions when you open the rideshare app.
This also goes for the neighborhood and time of day you’re requesting a ride. Be smart and aware of open businesses around you and avoid calling rideshares alone late at night. If you’re getting picked up from a bar or restaurant, pay extra attention to these tips.
Call for Help
Both
Uber and Lyft have emergency buttons that let you call 911 directly from the
app if something goes wrong. The apps will display your current whereabouts so
you can share them with the dispatcher during your call.
